For visitors with specific accessibility requirements, we offer some general information below.
To help us fully understand and accommodate your needs we invite you to call us on +44 (0)1604 603407 to talk to the manager who will help you with planning your visit. If you would prefer to contact us via email, the address to use is firstname.lastname@example.org.
Please bear in mind that pre-booking is advised where special arrangements may be needed to accommodate your visit.
Our buildings offer partial accessibility for visitors with mobility impairment.
Three adjacent listed Georgian town houses have been adapted as far as is possible to enable access. As with many historic properties, there are, however, some limitations.
Main entrance [ 82 Derngate ] to reception - accessible through an 850mm wide glass door at the top of a small ramp from the street.
Reception area, shop, atrium - on one level and accessible. An adjacent exterior deck / seating space is accessible via wide glass doors. On the same level The Dining Room Restaurant is accessible via a 740mm wide glass door.
The museum area [ 80 Derngate ] - accessible via two temporary ramps through a 750mm doorway. There is a platform lift in this building and the doorway is 800mm wide. The lift gives access to a disabled toilet and all floors in our exhibition gallery, but only to two of the floors in the Mackintosh House.
The Mackintosh house [ 78 Derngate ] - accessible via 80 Derngate lift at basement level [ where the kitchen of the Mackintosh house is located ]. It is also possible to access the outside garden areas [ level and paved ] and rear external view of the Mackintosh house via a 800mm glass door from this area. The lift can also be used to visit the top floor of the The Mackintosh house [ where the famous striped Guest Bedroom is located ]. Other floors of the Mackintosh house are accessible for visitors who may be able to manage stairs [ either ascending or descending - whichever is preferred ] but may be inaccessible to wheelchair users. Photographic materials covering wheelchair inaccessible floors are available. At quiet times it may be possible, by arrangement, to give visual access for wheelchair users to the Hall Lounge of the Mackintosh house from the street by opening the front door of the house so that the room can be viewed from the street outside.
78 Derngate has three flights of steep stairs. There are handrails fitted.
One chair is available in each of the main rooms for visitors who may need to rest along the way.
For visitors with visual impairment we have large print interpretive materials available for each room of the Mackintosh house. There are also handling samples of the decorative materials used in some key rooms available by request.
Hearing impaired visitors are able to make use of printed interpretive materials so that, as a member of a tour group, or as a self-guided visitor, the story of each room is accessible. Visitors who lip-read are invited to make themselves known to the guide so that appropriate face to face positioning can be enabled during a tour.
Blue Badge holders can park where there is street parking in the vicinity free of charge for up to 3 hours. The nearest surface car park is in Hazelwood Road, a 5 minute walk with gentle downward inclines to 78 Derngate. There is no on-site parking at 78 Derngate.